Shandong Yuda Medical Device Technology Group Co., Ltd. ("Yuda Medical", "we", "us", or "our") is committed to protecting your privacy. As a CE/FDA certified medical equipment manufacturer with over 20 years of industry experience, we understand the importance of data security and confidentiality in the healthcare sector.

1. Information We Collect

We collect information to provide better services to our customers, partners, and website visitors. The types of information we collect include:

1.1 Information You Provide

  • Contact Information: Name, email address, phone number, company name, and job title when you submit inquiries or request quotes
  • Business Information: Company details, shipping addresses, and procurement requirements for B2B transactions
  • Communication Records: Messages, emails, and correspondence related to product inquiries, orders, and after-sales support

1.2 Information Collected Automatically

  • Device Information: Browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on site, click patterns, and referral sources
  • Cookies and Similar Technologies: Session cookies for website functionality and analytics cookies for performance improvement

2. How We Use Your Information

We use the collected information for the following purposes:

  • Product Inquiries & Quotations: Responding to your requests for product information, pricing, and customization options
  • Order Processing: Managing orders, shipping, and delivery of medical equipment
  • Customer Support: Providing technical support, warranty services, and after-sales assistance
  • Product Improvement: Analyzing feedback to enhance our medical equipment quality and services
  • Regulatory Compliance: Meeting medical device industry regulations and quality management requirements (ISO 13485, CE, FDA)
  • Marketing Communications: Sending product updates, industry news, and promotional materials (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • Service Providers: Trusted partners who assist with shipping, payment processing, and customer service
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • With Your Consent: When you have given explicit permission

4. Data Security

As a medical device manufacturer, we implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure with access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection and confidentiality
  • Compliance with ISO 27001 information security standards

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

  • Inquiry Records: 3 years from the last interaction
  • Transaction Records: 7 years for tax and regulatory compliance
  • Marketing Preferences: Until you withdraw consent

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request transfer of your data in a structured format

7. Cookies Policy

Our website uses cookies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality (session management, security)
  • Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics)
  • Marketing Cookies: Used to deliver relevant advertisements (only with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

8. International Data Transfers

As a global medical equipment supplier exporting to 80+ countries, we may transfer your information internationally. We ensure appropriate safeguards are in place:

  • Standard contractual clauses for EU data transfers
  • Compliance with local data protection regulations
  • Data processing agreements with international partners

9. Children's Privacy

Our website and services are intended for business professionals and healthcare institutions. We do not knowingly collect personal information from individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Shandong Yuda Medical Device Technology Group Co., Ltd.

Email: [email protected]

Phone: +86 186 537 41100

Service Hotline: +86 153 1518 2378